How can I learn about pricing?

Please contact sales or request an information packet.

Will EncounterManager interface with ChartingPlus?

Yes.  There is a seamless bi-directional interface in place.  What this means is that the demographics will flow from EncounterManager to ChartingPlus and the ICD-9 and CPT codes that are generated in ChartingPlus will flow to EncounterManager. 

With my current vendor I am having trouble getting support calls returned, or even reaching someone for that matter.  What is the support experience like at Fox Meadows? 

Fox Meadows is one of the few companies that can promise live operator support. Yes, that means when you call for 1-800 support, you will talk to a live person 97% of the time.  This can amount to hours of increased productivity  The person answering your call has practice management and technical experience.  The support department is prepared to assist any question or situation with any one of our products.  You can even submit a trouble ticket on-line through our customer login.  Here you can also see “What’s New,” download the latest upgrade, suggest a product enhancement, and more. 

When I purchased a system several years ago, I have found that I had to pay much more than the original purchase price each year for upgrades.  Does Fox Meadows charge for upgrades? 

No we do not.  All upgrades and enhancements are part of support.  You will never be charged for any upgrade or product enhancement. 

Are conversions of my current data an option?  What does that include?

Conversions are an option.  Demographic only conversions are the most common.  Financial conversions are very rare.  Demographic conversions include patient demographics including insurance coverage, insurance carriers, ICD-9 and CPT codes including fee schedules, referring providers, and current provider information. 

Is EncounterManager User friendly?

Yes, EncounterManager was designed with the users in mind.  Customer suggestions are what make EncounterManager what it is.  Fox Meadows pays close attention to what the customers say.  Again, we exist because of your success. 

Can I control security levels for my users?

Each user can have specific security levels set. 

Does EncounterManager support multiple locations? 

Yes. The system does an excellent job of comparing data across multiple locations and for the business as a whole. 

Can we still utilize a superbill?

Yes, in fact, Fox Meadows will build you one into EncounterManager at no cost.